Contact

If you have any questions or need assistance with your order, please don’t hesitate to get in touch.

For enquiries regarding shipping, refunds, sizing or anything else relating to your order, please contact us via our email and we’ll be happy to help. Please include your order number in all enquiries so we can assist you as quickly as possible.

Email: Info@piccolostudioapperal.com

We aim to respond to all enquiries as soon as possible. Thank you for your patience and support. ♡

Returns & Refunds

We want you to love your order. However, if you’ve changed your mind or your item isn’t quite right, we’re happy to accept returns in accordance with our returns policy below.

Returns

Items must be returned within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn and unused
  • In their original condition
  • Free from makeup, perfume, stains or any other marks
  • Returned with all original tags and packaging intact

We reserve the right to refuse a return if an item does not meet these requirements.

Please note that sale items are non-refundable.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the item received is faulty or incorrect.

Customers are responsible for the cost of returning an unwanted item. We recommend using a tracked delivery service, as we cannot be responsible for items lost in the post.

Shipping Delays

Once your order has been dispatched, it is handed over to the relevant delivery service. While we will always do our best to ensure your order is dispatched promptly, we cannot be held responsible for delays caused by the postal or delivery service.

Unfortunately, we are unable to control delays once your parcel has left us. A refund of the shipping cost will not be provided due to delivery delays where the order has been dispatched within our stated processing time.

If your parcel appears to be delayed, please contact us and we will do our best to assist you and provide any available tracking information.